COMPLIMENTARY GROUND SHIPPING

New Gear

F/W '26

Outerwear

Blazers/Shirtjkts

Shirtings

Thermal Knits

Bottoms

More

COMPLIMENTARY GROUND SHIPPING

Field Tested
FAQs

Field Tested
FAQs

Product Questions

Size: what is the best size for me?

Temperature Rating: what is the temperature rating of your outerwear styles?

Water-Resistance: what's the difference between "Water-Resistance" and "Waterproof"?

GSM: what does "gsm" mean as it relates to fabric in your product descriptions?

2-Way Zippers: this 2-way zipper keeps jamming – help!

Snap Sound: why do your snaps make a rattling sound?

Country of Origin: why are your products not made in the USA?

Order Questions

Delivery: when will my order arrive?

International: do you ship internationally?

Returns: what is your return policy? Do you extend it during the holiday season?

Exchanges: How do I exchange an item?

Refunds: how long does it take to see a refund on my credit card?

Other Questions

Sold Out: the item I want is sold out in my size, when will it be available again?

Back-in-Stock: I just received an email that the item I want to purchase is back in stock, but now it is sold out again!

Stores: do you have brick & mortar stores?

Third-Party Product Issue: I’m having trouble with an item that I bought from a different retailer, what should I do?

Price Matching: I saw one of your jackets on sale on another website – do you price match?

Coupons: do you offer a coupon code for new customers?

Response Time: I sent a message to you through your contact link on your website, but I never heard back?